Overview Member loyalty is one of the greatest strengths of a cooperative—but it cannot be taken for granted. Conducting a Member Loyalty and Retention Risk Assessment allows cooperatives to proactively identify areas where member engagement may be weakening and take...
Overview Cooperatives succeed when their services and programs continually evolve based on member needs and satisfaction. Regular Service and Program Feedback Surveys allow cooperatives to gather actionable insights on how well initiatives are meeting member...
Overview Cooperatives thrive when they tap into the full talents, experiences, and passions of their member-owners. Yet too often, member skills and interests go undocumented and underutilized. Building a Member Skills & Contribution Inventory allows cooperatives...
Overview The first year of membership is critical in determining a cooperator’s long-term engagement and loyalty. Yet many cooperatives miss the opportunity to actively listen during this important phase. A New Member Onboarding Survey allows cooperatives to assess...
Overview Engaged members are the foundation of a strong, resilient cooperative. Yet many cooperatives rely on informal feedback rather than structured, intentional listening. An annual Member Engagement Survey gives cooperatives critical insights into member...
